Salesforce Service Cloud Specialist – Remoto – LATAM

Job Description

CodersLab es una empresa dedicada al desarrollo de soluciones dentro del rubro IT y actualmente nos enfocamos en expandir nuestros equipos a nivel global para posicionar nuestros productos en más países de América Latina y es por ello que estamos en búsqueda de un Salesforce Service Cloud Specialist para unirse a nuestro equipo.

Formarás parte de un equipo desafiante y ambicioso, con ganas de innovar en el mercado, donde tus ideas y contribuciones serán altamente valiosas para el negocio.

¡Postúlate ahora para este increíble desafío!

Responsibilities:

We are looking for a Salesforce Service Cloud Specialist to join our team remotely. If you’re a seasoned Salesforce Admin with deep Omni-Channel experience and a future-focused mindset, especially around AI tools like Einstein, we’d love to hear from you!
Administer and optimize Salesforce Service Cloud for large-scale orgs (1M+ records, 100+ users).
Configure Omni-Channel routing, IVRs, assignment rules, flows, and automation tools.
Leverage Salesforce Einstein tools like Service Analytics, enhanced chatbots, case classification, and AI Voice.
Create dashboards, reports, technical documentation, release notes, and in-app guidance.
Apply DevOps and Agile best practices (CI/CD pipelines).
Collaborate closely with cross-functional teams to translate business needs into scalable solutions.

Requirements:

4–6 years of hands-on Salesforce administration experience.
Strong knowledge of Salesforce architecture, security, and data modeling.
Proficient in SOQL and familiar with LWC development.
Certified: Advanced Administrator, Service Cloud Consultant, Agentforce Specialist, etc.
Expertise with Flows, validation rules, and automation best practices.
Production-level experience with Salesforce Einstein tools, including Service Analytics, Service Intelligence, chatbots, and case classification.
Experience with Agentforce Studio (Agent Builder, Prompt Builder, etc.) and RAG implementation.
English: Advanced / Fluent conversational level required.
*Soft Skills:
Strong communication skills with both technical and non-technical stakeholders.
Analytical thinker with solid problem-solving abilities.
Attention to detail and commitment to clean documentation.
Team player with adaptability in a fast-changing environment.
Continuous learner, open to innovation and platform evolution.

Salesforce Service Cloud Specialist – Remoto – LATAM

Assigned recruiter

Assigned recruiter

Hours

Work mode

Salary

Experience

Country

City

Duration

Modality

Full-time

Remote

3200$

Senior

LATAM

No aplica

No Aplica

Otro

Working hours | Full-time

Work mode | Remote

Salary | 3200$

Experience | Senior

Country | LATAM

City | No aplica

Duration | No Aplica

Modality | Otro

Job Description

Responsibilities:

Requirements:

Perks and Benefits:

Your dream it, we built it.

Argentina, Chile, Dubai, Ecuador, EE.UU, España, Guatemala, Panamá, Colombia, Uruguay, México, Perú.

©2025 CodersLab. All Rights Reserved. Privacy Policy & Cookies Policy.